Merchandise Shipping, Returns & Exchange Policy

Last updated: August 2026

Thanks for supporting First Peoples Leading by shopping our merchandise. This page sets out how ordering, shipping, and returns work so you know exactly what to expect.

About us

First Peoples Leading (ABN 65 673 223 026) sells merchandise through this website to support our leadership development programs for First Nations people across Australia. If you have any questions about your order, you can reach us anytime at info@firstpeoplesleading.com.au.

Ordering and payment

Orders are placed and paid for securely through our website checkout. We accept payment by credit/debit card and PayPal. Once your order is placed, you'll receive a confirmation email — if anything looks off, get in touch straight away and we'll sort it out.

Shipping

We currently ship within Australia only.

Orders are dispatched within 3–5 business days of purchase. Shipping costs are calculated at checkout based on your delivery address and order size. We ship with Australia Post, so delivery times will vary depending on your location and Australia Post's current service standards. You'll receive a confirmation email once your order is on its way.

Sizing

Sizing charts are displayed on each product page. Please check these carefully before ordering, as they'll help you choose the right fit the first time.

Change of mind

To keep our merchandise accessible and affordably priced for community, we're not able to offer refunds or exchanges for change of mind, incorrect size selected, or similar reasons. This is why we encourage everyone to check the sizing charts and product details closely before placing an order.

Faulty, damaged, or incorrect items

If something's gone wrong with your order — it arrived faulty, damaged, or isn't what you ordered — we want to make it right. Please contact us at info@firstpeoplesleading.com.au within a reasonable time of receiving your order (we suggest within 30 days), including your order number and a photo of the issue where possible.

Where an item is faulty, damaged, or incorrect, our first offer will be an exchange for a replacement. Under the Australian Consumer Law, you're also entitled to a repair, replacement, or refund if the item has a major fault, and to compensation for any reasonably foreseeable loss or damage this causes. These consumer guarantees exist regardless of any other terms in this policy and can't be excluded.

To arrange a return, please contact us first — don't send items back before we've confirmed the details. Once approved, items should be posted to:

First Peoples Leading

7 Lamanda Court
Bilambil Heights NSW 2486

We recommend using a trackable postage method, as we're not able to take responsibility for items lost in transit back to us.

Final sale items

All items sold through our store are eligible for the remedies described above — we don't currently have any final sale or excluded product lines.

Contact us

For anything to do with your order, shipping, or a return, reach out to info@firstpeoplesleading.com.au and we'll get back to you as soon as we can.

Governing law

These terms are governed by the laws of New South Wales, Australia.